Maintenance​ & Warranty​ Plans

Maintenance​ & Warranty​ Plans

At Sandy’s Salt & Softeners we understand the importance of budgeting for the running costs of your home, this, of course, includes your water softener. We also understand the frustration in paying expensive repair bills if something goes wrong and your manufacture’s warranty has expired.

To overcome this, we have designed a series of specially tailored water softener maintenance plans. This makes it easy to spread the running costs, avoid any unexpected repair bills and even save money.

Our plans provide a range of benefits, such as salt orders, free delivery, annual health checks, complete parts and labour warranty and discounts on future products. All this is broken down into five simple tiers; with affordable monthly payments made by Direct Debit.

Setting up is easy, it takes only a few minutes and can be done online, in-store, or over the phone. Simply select the plan that’s right for you, complete a short application form and your plan will be up and running. You can join a plan at any time during the year and at any point in your softeners life. With no cap on age or original supplier, these are the perfect plans for anyone wanting to make owning a water softener easy, affordable and worry-free.

 BronzeSilverGoldPlatinumSalt
WHO IS THIS PLAN FOR?For softeners with an expired original labour warranty and where you want to receive an annual health checkFor softeners with an expired original parts and labour warranty and where you want to receive an annual health checkFor softeners with an expired original labour warranty and where you want to receive an annual health check and salt deliveriesFor softeners with an expired original parts and labour warranty and where you want to receive an annual health check and salt deliveriesFor anyone with a softener who wants to cover the salt and drinking water filter costs as well as receive an annual health check
Annual water softener health checkYesYesYesYesYes
A full labour warrantyYesYesYesYesNo
A full parts warrantyNoYesNoYesNo
Salt DeliveryNoNoYesYesYes
No minimum delivery quantity or delivery chargeNoNoYesYesYes
10% Discount off a replacement softener or other work requiredNoNoYesYesNo
CHOOSE YOUR PLAN
Price EXCLUDING drinking water filter£10.50
PER MONTH
Buy now
£14.50
PER MONTH
Buy now
£20.50
PER MONTH
Buy now
£25.00
PER MONTH
Buy now
£14.50
PER MONTH
Buy now
Price INCLUDING drinking water filter£15.00
PER MONTH
Buy now
£19.00
PER MONTH
Buy now
£25.00
PER MONTH
Buy now
£29.50
PER MONTH
Buy now
£19.00
PER MONTH
Buy now

Terms and conditions

  • Salt is capped at 30 packs of block salt, 55 packs of curve salt, 25 bags of 10kg tablet salt, 13 bags of 25kg tablet salt per annum.
  • Labour warranty is capped at 2 visits and 2 workshop repairs per year.
  • Drinking water filters are limited to one annual filter per year or two 6 month filters per year.
  • Only single stage drinking water filters can be added to a plan.
  • No products can be ordered nor services carried out in the first 3 months of the plan.
  • If the plan is cancelled or payment is missed then the plan will end immediately and no further products or services will be provided or backdated.
  • Plans will not automatically end, they will stay live until cancelled.
  • Plans are only for customers living within our red or blue zones (see the delivery area on website).
  • Warranty work does not cover the repair of softeners damaged in the post.
  • The plans are only for Hague, Harvey or Kinetico water softeners.
  • We retain the right to refuse warranty work on an older softener if it is beyond economical repair.
  • Water softener can only be warranted up to 20 years from date of manufacture.
  • Tampering with your water softener could void your warranty.
  • Salt and other products can be ordered and collected in store but no discount will be given.
  • Annual health checks can only be carried out in conjunction with a salt delivery (excluding Bronze and Silver plans)
  • Services and products are not automatically offered to you, they must be ordered as requested and cannot set up for automatic delivery.
  • We retain the right to incress prices where nessasery.