Bronze |
Silver |
Gold |
Platinum |
Salt |
|
What’s Included? |
£5 |
£9 |
£13 |
£19 |
£8 |
Annual water softener health check |
|
|
|
|
|
A full labour warranty |
|
|
|
|
|
A full parts warranty |
|
|
|
|
|
Unlimited salt orders |
|
|
|
|
|
No minimum delivery charge |
|
|
|
|
|
Discount off a replacement softener or other work required |
|
|
5% |
10% |
|
Drinking water filter including fitting |
|
|
Add £3.50 |
|
Add £3.50 |
Available to customers nationwide |
|
|
|
|
|
Get 10% off your plan by paying for it annually (not available via the website)
Price is per month and includes VAT
Add your drinking water filter to the Gold or Salt plan for £3.50 per month (delivered and installed)
Platinum plan – £19 per month
✔ Unlimited salt orders
✔ No minimum delivery quantity or delivery charge
✔ Annual water softener health check
✔ A full parts and labour warranty (including call outs, workshop repairs and all parts)
✔ 10% Discount off a replacement softener or other work required
✔ Unlimited salt orders
✔ No minimum delivery quantity or delivery charge
✔ Annual water softener health check
✔ A full labour warranty (including call outs and workshop repairs)
✔ 5% Discount off a replacement softener or other work required
✔ Annual water softener health check
✔ A full parts and labour warranty (including call outs, workshop repairs and all parts)
✔ Available to customers nationwide
✔ Annual water softener health check
✔ A full labour warranty (including call outs and workshop repairs)
✔ Available to customers nationwide
✔ Unlimited salt orders
✔ No minimum delivery quantity or delivery charge
✔ A water softener health check with every salt delivery
Terms and conditions
- Unlimited salt is capped at 25 packs of block salt per year.
- Labour warranty is capped at 2 visits and 2 workshop repairs per year.
- Drinking water filters are limited to one annual filter per year or two 6 month filters per year.
- Only single stage drinking water filters can be added to a plan.
- No products can be ordered nor services carried out in the first 3 months of the plan.
- If the plan is cancelled or payment is missed then the plan will end immediately and no further products or services will be provided or backdated.
- Plans will not automatically end, they will stay live until cancelled.
- Platinum, gold and salt plans are only for customers living within our red or blue zones (see the delivery area on website).
- Bronze and silver plans can be purchased by customers nationwide (mainland Britain) but will not receive an annual health check or any in-home visits.
- For customers outside the red and blue delivery zone, we will cover the full cost of shipping in order to carry out warranty work.
- Warranty work does not cover the repair of softeners damaged in the post.
- The plans are only for Harvey or Kinetico block salt water softeners.
- We retain the right to refuse warranty work on an older softener if it is beyond economical repair.
- Tampering with your water softener could void your warranty.
- The minimum salt order quantity for delivery is 5 packs.
- Salt and other products can be ordered and collected in store but no discount will be given.
- Annual health checks can only be carried out in conjunction with a salt delivery (excluding Bronze and Silver plans)
- Services and products are not automatically offered to you, they must be ordered as requested and cannot set up for automatic delivery.