Maintenance​ & Warranty​ Plans

Maintenance​ & Warranty​ Plans

At Sandy’s Salt & Softeners we understand the importance of budgeting for the running costs of your home, this, of course, includes your water softener. We also understand the frustration in paying expensive repair bills if something goes wrong and your manufacture’s warranty has expired.

To overcome this, we have designed a series of specially tailored block salt softener maintenance plans. This makes it easy to spread the running costs, avoid any unexpected repair bills and even save money.

Our plans provide a range of benefits, such as unlimited salt orders, annual health checks, complete parts and labour warranty and discounts on future products. All this is broken down into five simple tiers; with affordable monthly payments made by Direct Debit.

Setting up is easy, it takes only a few minutes and can be done online, in-store, or over the phone. Simply select the plan that’s right for you, complete a short application form and your plan will be up and running. You can join a plan at any time during the year and at any point in your softeners life. With no cap on age or original supplier, these are the perfect plans for anyone wanting to make owning a water softener easy, affordable and worry-free.

Plans

Bronze

✓ Annual water softener health check
✓ A full labour warranty
✓ Available to customers nationwide

£5.00 per month

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Silver

✓ Annual water softener health check
✓ A full labour warranty
✓ A full parts warranty
✓ Available to customers nationwide

£9.00 per month

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Gold

✓ Unlimited salt orders
✓ No minimum delivery quantity or delivery charge
✓ Annual water softener health check
✓ A full labour warranty (including call outs and workshop repairs)
✓ 5% Discount off a replacement softener or other work required

£13.00 per month

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Platinum

✓ Unlimited salt orders
✓ No minimum delivery quantity or delivery charge
✓ Annual water softener health check
✓ A full parts and labour warranty (including call outs, workshop repairs and all parts)
✓ 10% Discount off a replacement softener or other work required

£19.00 per month

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Salt Plan

✓ Unlimited salt orders
✓ No minimum delivery quantity or delivery charge
✓ Annual water softener health check
✓ A full parts and labour warranty (including call outs, workshop repairs and all parts)
✓ 10% Discount off a replacement softener or other work required

£8.00 per month

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Terms and conditions

  • Unlimited salt is capped at 25 packs of block salt per year.
  • Labour warranty is capped at 2 visits and 2 workshop repairs per year.
  • Drinking water filters are limited to one annual filter per year or two 6 month filters per year.
  • Only single stage drinking water filters can be added to a plan.
  • No products can be ordered nor services carried out in the first 3 months of the plan.
  • If the plan is cancelled or payment is missed then the plan will end immediately and no further products or services will be provided or backdated.
  • Plans will not automatically end, they will stay live until cancelled.
  • Platinum, gold and salt plans are only for customers living within our red or blue zones (see the delivery area on website).
  • Bronze and silver plans can be purchased by customers nationwide (mainland Britain) but will not receive an annual health check or any in-home visits.
  • For customers outside the red and blue delivery zone, we will cover the full cost of shipping in order to carry out warranty work.
  • Warranty work does not cover the repair of softeners damaged in the post.
  • The plans are only for Harvey or Kinetico block salt water softeners.
  • We retain the right to refuse warranty work on an older softener if it is beyond economical repair.
  • Tampering with your water softener could void your warranty.
  • The minimum salt order quantity for delivery is 5 packs.
  • Salt and other products can be ordered and collected in store but no discount will be given.
  • Annual health checks can only be carried out in conjunction with a salt delivery (excluding Bronze and Silver plans)
  • Services and products are not automatically offered to you, they must be ordered as requested and cannot set up for automatic delivery.