In-house Water Softener Repair Service

Mail order repair service for all block salt softeners

This is a groundbreaking new service we are launching in a bid to rid the world of broken block salt softeners without the huge expense of call out charges, salesmen saying they need to be replaced and the inconvenience of waiting in for the repairman!

On a daily basis, we receive calls from all over with people who have water softeners up to 20 years old that no longer work. These can have a number of faults from resin coming out of taps, pumping water to drain, overflowing, using loads of or no salt or just that the water isn’t soft anymore.

Fortunately, all of these are fixable faults due to our extensive knowledge and a large range of parts in stock.

What happens when we receive your water softener?

When we receive your softener we will give it a full rebuild using all new parts. This includes new resin tanks, shuttle valves, brine valves and service kits.

We will extensively wet test your water softener and ensure it passes our quality control tests before giving it a 2-year return to base parts and labour warranty. This will make any old softener like new again!

So if you have a Harvey’s or Kinetico block salt softener that has something wrong with it and want to avoid the instances mentioned above then this is the solution you have been looking for!

  • Step 1

    We will send you out a box and all the packing needed to box up your water softener.

  • Step 2

    Bypass and disconnect your water softener.

  • Step 3

    Put your softener into the box and seal, then attach the included free returns postage label and drop your softener at your local Post Office.

  • Step 4

    Once we receive your softener we refurbish it to the highest standard.

  • Step 5

    We will extensively wet test your water softener and ensure it passes our quality control checks.

  • Step 6

    We will re-box and send back your softener, including new rubber washers for the inlet and outlet hoses.

  • Step 7

    When you receive your repaired water softener, reinstall it in your home. Turn the softener on and enjoy soft water again!